Senior Global Engagement Lead, Global Customer Experience Do you want to have an important role in supporting Commercial Operations by being the single touchpoint for key Affiliates? Join us! With this new role you have the great opportunity to be part of an exciting evolution in our Global Customer Experience department (Gc X) at our HQ in Copenhagen.
Your new role Your main objective is to provide strategic guidance and end-to-end support to key Affiliate’s needs within commercial projects related to Gc X.
You will be the affiliate’s ‘ambassador’ in your coordination with other GCX and Global functions with the focus of ensuring smooth execution and great value for the local business.
Reporting to Head of Customer Engagement Excellence, you will be part of a skilled and fun Global Customer Experience department, working closely together with colleagues from around the world with a purpose and enthusiasm for brining great experiences to our customers and enabling Affiliate’s to deliver impact in the market.
In this role you will Act as the single point of contact for key Affiliates, providing strategic guidance and end-to-end ownership supporting the execution of the commercial strategy aligned to our vision and goals.
Drive strategic collaboration with affiliate teams to assess and understand business needs, driving strategic decision-making based on assessments and the formulation of actionable strategies.
Engage with Global and Affiliate stakeholders including senior leadership, facilitate meetings in small and larger settings ensuring Affiliates are involved and listen to.
Coordinate and collaborate with Affiliates and Global Functions, maintaining project plans, dependencies, risks etc.
required to execute successfully.
Support the adoption of new ways of working, new technologies and digital solutions and working closely with our Training Manager to ensure Affiliate needs are front and centre.
Facilitate best practice sharing and ensure synergies are reaped across the organization.
What you bring to the team You are currently working in a commercial operations or bring experience and deep knowledge of sales and marketing processes.
Preferably, you bring Affiliate experience, are commercially strong and have insights into pharma products and customers.
In addition, you have: High proficiency in English.
Bachelor's degree or equivalent, preferably in life sciences or management.
4+ years of experience in commercial organizations in the pharmaceutical/biotech or medical device industry.
The ability to successfully execute complex projects or initiatives within large organizations.
Knowledge of sales, marketing, and commercial processes in the pharmaceutical/biotech industry.
The ability to think strategically and align commercial initiatives with the organization's overall goals and objectives.
Great communication skills, both written and verbal.
Great stakeholder engagement and management skills and the ability to build and maintain relationships with key stakeholders to secure buy-in.
The position is based in Valby, Denmark.
Our promise to you Lundbeck offers an inspiring workplace and innovative culture, where our curiosity, accountability and adaptability enable us to transform lives.
We want to go faster and further on addressing the big unmet needs of people living with brain disorders.
We offer rewarding careers with a mix of exciting tasks and development opportunities that are balanced with initiatives focused on your well-being.
Apply now Can you see yourself in this role? We want to hear from you.
Does this sound like your dream job, but you’re not sure if you meet all the requirements? We still want to hear from you! Upload your CV and include a few lines about your motivation for applying.
We ask you not to include a photo or personal information that does not relate to your professional experience.
If you have questions or want to hear more, please feel free to contact Liv Trolle, Director, Head of Global Customer Engagement Excellence, GCX.
Applications must be received by 11th of February, 2025.
#Every Brain In The Game This job ad is intended for individuals seeking a career opportunity with Lundbeck.
We engage with recruitment and search firms where needed on the basis of a written agreement, and we do not accept unsolicited requests of any kind.
If you work as a recruitment consultant, you are kindly instructed to refrain from contacting Lundbeck or the hiring manager directly with suggested candidates.
If you violate this policy, you do so at your own risk and for your own account, and Lundbeck will not assume any liability nor pay any associated fees resulting from such violation.
#LI-Hybrid
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Senior Global Engagement Lead, Global Customer Experience, Copenhagen
Free
Senior Global Engagement Lead, Global Customer Experience, Copenhagen
Denmark, Denmark, Copenhagen,
Udgivet February 5, 2025
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Danone is a leading multi-local food and beverage company building on health-focused and fast-growing categories in 3 businesses: Essential Dairy & Plant-Based products, Waters and Specialized Nutrition. With its One Planet. One Health' frame of action, which considers the health of people and the planet as intimately interconnected, Danone aims to inspire healthier and more sustainable eating and drinking practices. To accelerate this food revolution and create superior, sustainable, profitable value for all its stakeholders, Danone has defined nine 2030 Goals, and paved the way as the first listed company to adopt the Entreprise à Mission status in France.
With a purpose to bring health through food to as many people as possible, and corresponding social, societal and environmental objectives set out in its articles of association, Danone commits to operating in an efficient, responsible and inclusive manner, in line with the Sustainable Development Goals (SDGs) of the United Nations. By 2025, Danone aims to become one of the first multinational companies to obtain B CorpTM certification.
With more than 100,000 employees, and products sold in over 120 markets, Danone generated ¬25.3 billion in sales in 2019. Danone's portfolio includes leading international brands (Actimel, Activia, Alpro, Aptamil, Danette, Danio, Danonino, evian, Nutricia, Nutrilon, Volvic, among others) as well as strong local and regional brands (including AQUA, Blédina, Bonafont, Cow & Gate, Horizon Organic, Mizone, Oikos, Prostokvashino, Silk, Vega). Listed on Euronext Paris and present on the OTCQX market via an ADR (American Depositary Receipt) program, Danone is a component stock of leading sustainability indexes including the ones managed by Vigeo Eiris and Sustainalytics, as well as the Ethibel Sustainability Index, the MSCI ESG Indexes, the FTSE4Good Index Series, Bloomberg Gender Equality Index, and the Access to Nutrition Index.