Information Would you like to be part of a successful Danish legal-tech company that, with its vision of bringing justice to air passengers, has helped over  400 ,000 people  obtain compensation?       Then we have the job for you!     Flyhjælp  is  an  ambitious and dynamic company  located  in the beautiful Edison House premises near  Kløvermarken  in Copenhagen, close to the  Lergravsparken  metro station.  The company employs about 50 staff members from all the Nordic countries, who help secure financial compensation for air passengers who have experienced delays, cancellations, and denied boardings.

    As a  Team Lead   in  Flyhjælp's  Operations department, you will be part of a fantastic workplace consisting of a young and dynamic team that has been named No.

2 on Børsen's Gazelle list in 2020.  Y ou’ll  be  learning about  all  aspects of air passengers' rights  law and take part in exciting  and sometimes tech heavy  projects.

    The team consists of 7 case workers whom  you’ll  work closely with  to  ensure  high quality of cases and assessments made in the  Danish  Po J.  The Case Workers in the team  are  a mix  of   part-time  and  full-time  employees.    Your mission Lead and motivate a team of Case  W orkers for the  Danish  Market, fostering a positive work culture and  a  continuous learning environment through guidance, training, and regular feedback to  further  enhance team skills and performance.

Oversee daily  the daily business , ensuring high service quality and  customer  satisfaction.

Resolve issues promptly,  demonstrating  effective problem-solving and serving as a role model.

Identify , analyze, and implement process improvements, automation, and further customer excellence in collaboration with  various  stakeholders.

Collaborate with  your team  and other departments (e.g., Legal, Marketing , Finance ) on day-to-day business activities and overarching projects  beyond the borders of the  Danish  Market in the whole Nordic s.

Take  part and be  the lead in department wide projects and initiatives  and bring them to successful completion.

Facilitate seamless communication and collaboration between our teams in Berlin,  Budapest  and Copenhagen to ensure the achievement of our key  objectives.

Your profile 1-2 years of experience  in team leadership and project management is preferred, but not  required.

A genuine  interest in   leadership and motivation  is essential.

A genuine passion for tackling complex topics  and finding effective solutions, with a keen interest in technology.

Experience with CRM tools is a plus, but  we’re  excited to support your growth in this area.

Availability for daily business tasks  in the team , combined with the ability to think strategically and  take action.

Fluency in Danish  and comfort with both written and spoken English.

Additional Nordic languages are a plus.

Open  to exploring  new technologies  and eager to learn and adapt.

Values  freedom with responsibility  and  enjoys  a flexible work environment, including work-from-home options and no expected overtime.

Committed  to work-life balance  and interested in having fun while growing professionally.

Brings a can-do attitude  that inspires colleagues and contributes positively to the team.

Embraces our quirky side  and is ready to join a dynamic, enthusiastic team.

If  you’re  motivated to grow, eager to learn, and excited about the opportunity to make a difference,  we’d  love to hear from you!   Why us? As a  Team Lead at  Flyhjælp , you learn a lot about European case law, and you learn to serve and guide customers based on current legislation and case law  as well as leading a team and overseeing their development.

      You will also be thoroughly trained in judicial language, so that you can guide  Flyhjælp's  many customers in a good and professional way.

    You will also gain a thorough knowledge of our technological platforms, through which we communicate with each other, the customers, the  airlines  and the Courts.

    We want to make use of your many talents - so show us what you can do!   *** If this sounds like something for you, you can send your application, CV, and any relevant documents to the company's Head of Recruitment, Marie Hoffmann, here or to hr@flyhjaelp.dk.

We look forward to hearing from you! About us #Tomorrow's Lawyers!  Digital technologies will radically change the legal market in the next few years! Flightright  is at the forefront of Legal Tech Automation in Germany.

Since 2010 more than 7,800,000 consumers used our service and Flightright has become the #1platform for air passenger rights.

With our subsidiary Chevalier , we have already successfully entered the employment law market and are currently developing the Flightright group into the full Allright Legal-Tech with our next new subsidiary freem.

freem   will become the leading point of contact in the area of traffic law for traffic participants and partners with legal expenses insurers.

As a group, we are growing, expanding internationally and aiming even higher in the future.

Shape the future of Legal Tech with us!