The Offer Opportunity within a company with a solid track record of performance A role that offers a breadth of learning opportunities Fantastic work culture The Job Detailed Duties and Responsibilities The first point of contact for the customer, responding to the various incoming requests, and solving emerging issues “Through Phone, Email and Chat”.

Handling customer complaints.  Helping customers with flight reservations, itinerary changes, baggage concerns,…etc.

Participating in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.

Recognizing customer needs.

Building a good relationship with the customer while improving customer satisfaction.

Participation in specialized training.

Understanding customer needs and assisting to solve the issue faced.

The Profile Targeted Qualifications Fluency in one of the following Nordic  Languages,  C1 level or higher " Finnish or Danish or Swedish or Norwegian language" and Fluency in  English   Language,  B2 level or Higher to effectively liaise with the stakeholders of the region Attention to detail and problem-solving.

Previous Customer Service experience – is a plus.

Skills for efficient navigation of the internet and MS Office applications.

Personnel culture and a positive attitude.

  Interpersonal Skills Communicative, Speak and/or write well and get your ideas across to others easily.

Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.

Confident, Pleasant, Energetic, Helpful, Trustworthy Efficient, Perform tasks in the fastest and simplest ways that they can be done.

Organized and punctual, put things in order so that they run smoothly and are always on time.

Flexible, Can carry different responsibilities, sometimes with very little advanced notice.

Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.

Precise, Make sure that things are done accurately, correctly, and exactly.

Willingness to acquire new knowledge.

Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

  Offer & Benefits Office Based – Warsaw, Poland.

Shift Basis.

Paid Training A global team committed to the company values.

A dynamic work environment in a dynamically international company.

    The Employer Our client was founded to help people find their dream job, and help employers find the right candidates.